Our Clients

I don’t generally write reviews though I felt compelled to write one as I had such a good experience with M.R Drains after such bad experiences with other drain companies, I cannot recommend them highly enough. In short, I had an overflowing drain by my kitchen window (that had already been cleared twice before) so this time I decided to call out a popular franchise as I had seen their vans around a lot and I believed they had the equipment to be able to fully resolve the issue. They came and said that the drains needed jetting and they would come back the next day. Next day they came out and jetted drains and said that the gulley had collapsed and quoted £1450 worth of work. We asked for them to use cameras so we could see and they said this was not possible. Within 24 hours the drain was overflowing again and I contacted the company to request the quote for the work as they would not guarantee the work. I chased another 3 times for the quote before I gave and searched online for another drain company. Matt came out to assess and said he didn’t think the drains were jetted properly and possibly not a hole in the gulley and said they needed re-jetting and also that he would take CCTV footage of the drains to accurately diagnose any further problems. Ta da, Matt and his associate came to the property and did such a thorough investigation of the problem which was actually originating from a blocked storm sewer, not the kitchen drain like all the previous plumbers had focussed on. They cleared the blockage and confirmed with the use of CCTV footage (that the previous company had said was not possible as the pipes were full of rubble!) that the gulley had not in fact collapsed! I had an awful time with the franchise not only in terms of misdiagnosis as well as customer service, they were so rude when I complained. Matt and his team were very polite and take pride in doing a good job which comes through in the time they spend on getting the job done well and explaining things. A rare find in today when plumbers seem to just want to get in take money and get out. I will definitely recommend, you won’t regret.

Gemma Clare, February 2018

I cannot recommend this company highly enough. We contacted MR Drains Ltd and spoke with a their reception team who advised the person we needed to speak to was on the other line, but he’d call back within 5 minutes, which he did. We got a call back within minutes from Matt, who arranged to visit the property on the same day within 3 hours of receiving our call. He worked with our plumbers on site to investigate the drainage and track it with a camera. He went above and beyond in staying around to help the plumbers locate and lift other manholes. An absolutely lovely guy, who clearly knows his stuff. Fast, polite, super efficient. If only all companies were like this! Thanks again Matt. From a very happy customer!

Natalie Weber, November 2018

Like many others I just cannot recommend Matt and M.R.Drains more highly. Recently we had a very elusive problem with water ingress in the basement flat of our building on the New Kings Road, Fulham. Over a period of a month several so called drainage experts came to take a look. In short none of them had a clue despite charging vast amounts of money for camera surveys etc and giving eye watering estimates. It was our good fortune to stumble across Matt. First of all he arrived when he said he would and secondly had identified the problem in under half an hour. The cost of the video survey was peanuts in comparison to others and his equipment state of the art. By that evening he had emailed us the video, a report and a quote to send to our insurers. It was more than reasonable. Matt came several days later, again exactly when he said he would, and within a couple of days had repaired and lined the damaged pipes etc I felt completely comfortable leaving him with the keys of our property. We now have no water ingress and fully operational drains with a ten year warranty. Matt was very user friendly and a pleasure to deal with. I will definitely be recommending him to others.

Hugo March, January 2019

Excellent service received from Matt and Harry. I had an urgent, serious drain and rodent issue at a residential property. I received an immediate response to my initial enquiry, and the work started within the week. They identified the issues, and were solution orientated, rectifying all of the problems. They were reliable, on time and tidy. They were not the cheapest quote, but the work and materials were of high quality, and you generally get what you pay for. A 10 year guarantee was also provided. I would definitely recommend them.

Tracey Pierce, October 2018

M. R. Drains was recommended by a plumber that I had used a couple of times before so I search for you on Google and called you to make an enquiry. My first impressions were very positive; I cannot recall who I spoke to but the lady was very friendly and helpful, took all the details and promised that somebody would call me back. Matt called back later that day; we discussed what I needed and agreed a date for the initial visit. Two days before the agreed date, Matt called to confirm and on the day of the visit I got a text message to advise how far away they were. The initial visit was swift and the required works were discussed and some camera work carried out.

The quote arrived in less than 24 hours with a request for my availability; I accepted the quote and my availability. Again, within 24 hours the date for the work was confirmed along with the time.

On the day the work was due to take place, Matt and his colleague arrived ten minutes early and confirmed that I was happy for the work to start. Matt explained exactly what would happen and patiently explained the various aspects of the work that they were carrying out. I was shown the finished job via the camera and by early afternoon all the work was complete and the invoice raised and settled. The following day the guarantee for the work arrived.

Right from the beginning, I was highly impressed by the service. From the initial call to enquire about some work through to receiving the guarantee, everyone that I have dealt with has been very professional, friendly and has taken the time to fully explain the work that was being done. I cannot speak highly enough of the service offered by M. R. Drains and I have already recommended your services to a work colleague.

Andrew Jarman, June 2017

I’d like to say a sincere thank you to Matt from MR drains for the prompt and professional work that was carried out at my flat.

I have been dealing with an insurance company for over a month trying to get to the bottom of a severely blocked drain. Their assessment was to rip up the kitchen floor at a huge cost. I decided to go online and found MR drains who I called that night and had arranged a meeting the next morning.

Matt attended the job and I explained to him all of the work that had been previously done and under his advice, within one hour the drain was completely unblocked.

I would highly recommend this company to anyone as they have proven themselves to be honest, reliable and professional contractors, very competitively priced.

C. East, March 2017

I am pleased to write this letter of recommendation for M.R Drains Limited. We have used Matthew Roberts on a number of occasions over the past year to resolve issues with our drainage system and found his work to be efficient, effective and of a high standard.

Having agreed the scope of the work required, we established a time frame and budget. Matthew completed the work on time, and on budget, and we are delighted with the results.

His work included the initial inspection of our drains together with an assessment of the work required. The replacement of the drainage system including pipework and inspection chambers together with the lining of existing pipework where replacement was not required.

P. Critcher, Surrey - March 2017

I sent an email one night at 10 pm asking for a non-emergency, but urgent call back the following morning. I got a phone call 10 minutes later! The gentleman was patient – listening to the requirement to have drains inspected before a bank would consider my mortgage. He was informative and reassuring and said he would be in the property within 24 hours – which he was. He explained the pricing clearly and advised he would call if he needed to undertake work. As it turned out, he did need to do that, but called as agreed and gave me the price over the phone.

The work was done and the report was with me (and the bank) within 48 hours! Amazingly, professional, timely, courteous people to deal with – I would have no hesitation in recommending this service.

Thank you very much.

Kate, London - January 2016

You came to our house on 21st August, 2015 and helped to resolve a long standing problem that was resulting in water leaking into our cellar.

I cannot praise your professionalism highly enough. From the moment my husband contacted you, you were clear about what you would do and when you would be able to do it. We had so many bad experiences just trying to arrange for drainage companies to come to see us but MR Drains Ltd was the complete opposite; so easy and pleasant to deal with.

Your office contacted us the day before to confirm you were due to visit, you arrived within the time frame (of only 30mins) that your office had given us. The work was carried out quickly and efficiently and after you had gone there was barely a sign that you’d been here!

I wouldn’t hesitate to contact you in the future or to recommend you to others!

Thank you so much,

E. Foster, Hertford

Thank you for attending at our property in Hampton on 21 September 2015 to deal with a blocked gulley which was causing water to gush over our side entrance.

You came around the day we called and dealt with the problem in a very professional manner, despite the downpour.

I will certainly recommend you to any of my friends should they have drainage problems.

Thank you again

Mrs C Bernard

Unbeatable on price, speed and efficiency. A total breeze organising and completing the job with Matt. Very reasonably priced and we were even charged £5 less than quoted, which rarely happens. Honest.

David Edward, November 2018

Very professional family business with good after care. fixed our old Edwardian drains that run under the whole of the property that had been causing problems for years. Best price lovely service – thanks Matt

Henry-Joy Chenoweth, May 2018

Very happy with the service and professionalism of M R Drains. Matt and Harry were knowledgeable and conscientious and took great pains to keep our house clean (much putting on and taking off of shoes).

Chris Jones, April 2018

Excellent service, extremely professional and efficient. Highly recommend.

Jemima Harris, March 2018

Fantastic professional service for every repair. We use this company consistently because they are well trained, reliable, on time and available 24/7!!

Tracy Tallentire, May 2017

I’ve been using Mr Drains for more than 4 years now. I will not go anywhere else. The team are quick to respond, very respectful of our property and always clean up after themselves.

Jack Sandher, April 2017

We had house drain problems and Matt of M R Drains inserted a liner to bring the drain up to date. We were very pleased with the fast and professional service.

D J Cooke, Old Windsor - March 2017

We were very impressed with the work undertaken in the basement to reline two Drains and to do some excavation and repair of a third drain. We are a house of five flats, all of us being leaseholders and a share of the freehold. M R Drains carried out the work professionally at the time and price agreed. We would certainly recommend them for any drainage work.

Stephen Briggs, London - March 2017

Fantastic service from MR Drains. I needed help as we started to hear scrabbling under our kitchen floorboards and we were at a loss as to how to tackle it. Matt offered reassurance and set out a plan to see if the presumed rat was gaining access via the sewerage system. After carrying out some camera work he found a disused drain running underneath our kitchen. He and his son Mark did an amazing job sorting it all out and I wouldn’t hesitate to recommend them.

Tracey, Hounslow - October 2016

Great job today despite the pouring rain. Really good to see a family business who really care about a quality job and go the extra mile to spot connected problems and yet still offer a fair price. Many thanks. I’d happily recommend MR Drains to anyone.

Clare C.

MR Drains provided an exceptional service when it came to relining a long foul drainage run. The installation of an additional gully pot presented no problem and they worked tirelessly even though the elements were not ideal.

I would have no hesitation recommending Matt for any drain services, and his amenable ‘can do’ attitude put me at ease throughout the whole works.

Work carried out in November 2015

I called M.R. Drains Ltd when two of my outside drains were blocked and urgent action was required.  This family-run company dealt with the matter promptly and efficiently, replacing blocked pipework and a soak-away, all to my complete satisfaction.

Staff were friendly and helpful and details of the work in progress were discussed with me. On completion the site was left in a clean and tidy condition. I can recommend M.R. Drains Ltd wholeheartedly.

Work carried out in November 2015, Onslow Village, Guildford, Surrey