M. R. Drains was recommended by a plumber that I had used a couple of times before so I search for you on Google and called you to make an enquiry. My first impressions were very positive; I cannot recall who I spoke to but the lady was very friendly and helpful, took all the details and promised that somebody would call me back. Matt called back later that day; we discussed what I needed and agreed a date for the initial visit. Two days before the agreed date, Matt called to confirm and on the day of the visit I got a text message to advise how far away they were. The initial visit was swift and the required works were discussed and some camera work carried out.
The quote arrived in less than 24 hours with a request for my availability; I accepted the quote and my availability. Again, within 24 hours the date for the work was confirmed along with the time.
On the day the work was due to take place, Matt and his colleague arrived ten minutes early and confirmed that I was happy for the work to start. Matt explained exactly what would happen and patiently explained the various aspects of the work that they were carrying out. I was shown the finished job via the camera and by early afternoon all the work was complete and the invoice raised and settled. The following day the guarantee for the work arrived.
Right from the beginning, I was highly impressed by the service. From the initial call to enquire about some work through to receiving the guarantee, everyone that I have dealt with has been very professional, friendly and has taken the time to fully explain the work that was being done. I cannot speak highly enough of the service offered by M. R. Drains and I have already recommended your services to a work colleague.